Managed Services

Continuity Support Services Keep your business running efficiently

It’s a fact of life that unplanned issues arise, but having the right contingencies in place can be the difference between a meeting’s success and failure. With our 24 x 7 x 365 multi-lingual Video Network Operations Centers (VNOC) our highly qualified, dedicated support team are on hand to offer real time testing, issue resolution and dispatch of onsite technical assistance and parts.

Dependent on the requirements of your deployment, we offer a range of service levels, from reactive telephone support right the way through to proactive monitoring and management and onsite staffing services. Whether supporting a single site or an enterprise wide collaboration solution, Yorktel provides you with knowledgeable service resources along with expedient trouble diagnosis and resolution that businesses depend on.

Continuity Support Services include:
  • 24 x 7 x 365 access to our multi-lingual VNOC
  • Onsite parts and labor
  • Issue resolution and incident reporting
  • Manufacturer released software updates
  • Enhanced service offerings through Monitoring and Management Services and Staffing Services

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