Managed Services

Monitoring and Management Ensure the collaboration success of your meetings

Proactive remote monitoring and management of your infrastructure, devices and meetings ensures optimal performance and efficiency. This is provided through our two 24 x 7 x 365 global Video Network Operations Centers (VNOC) with experienced multi-lingual technicians available to identify and resolve issues before they impact your visual collaboration experience.

By entrusting the remote monitoring and management to Yorktel’s experts, you are able to allocate your own internal IT resources to other business operations.

Yorktel’s Monitoring and Management Services include:

  • Proactive monitoring – ensuring meetings are not delayed or disrupted by the failure of equipment
  • Engineer assistance – remote or onsite engineers, to resolve issues
  • Asset management – all administrative duties carried out for your collaboration and infrastructure solutions including capacity and license administration, software and firmware updates for their full lifecycle.
  • Quarterly reviews – detailing the performance of your devices and infrastructure.

Impact: Increased uptime of your systems results in greater usage, more collaboration and higher ROI

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